Last updated: 09/17/2025

This privacy policy describes how the Mullabbi platform (accessible at https://mullabbi.com/) collects, uses, shares, and protects the personal data of its users.

1. Who are we?

Mullabbi is an online platform dedicated to organizing Umrah, allowing French-speaking users to book reliable services from providers in Saudi Arabia.

2. Personal data collected

When using our site, we may collect the following data:

  • First and last name

  • Email address

  • Phone number

  • Payment information (via secure third-party providers)

3. Purposes of data collection

Data is collected for the following purposes:

  • Managing bookings and orders

  • Communicating with users (confirmation, support, updates)

  • Secure payments via Stripe or PayPal

  • Traffic analysis and improving user experience

  • Sending marketing communications (via Brevo)

  • Performance tracking through affiliate links (Travelpayouts, Booking)

  • Login via Facebook or Google

4. Legal basis for processing

In accordance with the General Data Protection Regulation (GDPR), your data is processed based on:

  • Your consent (newsletter subscription, contact)

  • Contractual necessity (managing your requests or orders)

  • Our legitimate interest (service improvement)

5. Data sharing

Your data may be shared with trusted third-party services, only for the purposes listed above:

  • Payments: Stripe, PayPal

  • Communication: Brevo, WhatsApp

  • Analytics: Google Analytics

  • Affiliation: Travelpayouts, Booking

  • Login: Facebook, Google

No data is sold or transferred to unauthorized third parties.

6. Data storage and retention

Data is hosted in Europe on secure servers.
They are kept for no longer than the following periods:

  • 3 years for inactive contacts

  • 10 years for accounting data

  • Until the user requests deletion

7. Data security

Mullabbi implements appropriate technical and organizational measures to protect your data from loss, misuse, unauthorized access, or disclosure.

8. Your rights

In accordance with applicable regulations, you have the following rights:

  • Right of access

  • Right of rectification

  • Right to erasure (“right to be forgotten”)

  • Right to restriction of processing

  • Right to data portability

  • Right to object

You can exercise these rights by writing to us at: contact@mullabbi.com

9. Cookies

The site uses cookies for operation, audience measurement (Google Analytics), and personalization. You can manage your preferences via the banner provided during your first visit.

10. Changes to this policy

This policy may be amended at any time. Any significant changes will be communicated through the website or by email.

11. Deletion of user data


In accordance with the General Data Protection Regulation (GDPR), any user may request the deletion of their personal data at any time.
Requests can be made by writing to contact@mullabbi.com.
Once validated, the data will be permanently deleted from our systems, except where retention is legally required (e.g., accounting records that must be kept for 10 years).